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Process and Documentation Matter

As a business owner and entrepreneur, it is exciting to create new products and/or services. You are eager to get the project off the ground and tend to do things the best way you know how. It is usually more doing less planning. As the business continues to grow and you start hiring more people, information is shared on how to get things done. As time goes by, processes continue to evolve and get established based on the team preferences and tools available. However, not every business takes the opportunity to review and write down the process and workflows.

Tasks continue to be done the best possible way with emphasis on growing the business. And so it goes, people operating the best way they can without really evaluating why. To build a solid foundation for your business you must create a road-map so your team can navigate a smoother, more efficient path to finding success. You craft the manual by implementing standard operating procedures (SOP’s).

There are many benefits to documenting business processes and workflows. Here are some key reasons why documenting processes make a difference in achieving success:

By documenting a process step by step, businesses gain clarity into the actions critical to guide efficiencies. The exercise of writing down the steps, also helps identify and remove steps that are outdated or redundant. The result is that tasks, personnel, approvals, record-keeping, and systems are evaluated and aligned to business requirements.

Improved Communication and Training
In creating a guiding document of the process flow, the details of each step become easier to communicate to the entire team. A well-written procedure facilitates the training of new employees saving time and creating a standardized approach to following the established protocols. It also helps deliver consistent, quality service to customers.

Increased Productivity
A standard operating procedure helps simplify processes and makes them easily replicated thus increasing productivity. A process is not recreated each time it needs to be done or performed based on an individual’s preference on how to do tasks, but rather a process becomes focused on best practices and business goals. Success is reached faster and more frequently.

System Integration
A well-documented process, helps to identify system requirements needed to automate the process. A system must complement and enhance the workflow to drive efficiency and productivity. The best way to discover which system is the best solution for the business is by first having a clear picture of the business needs – that’s accomplished by having documented processes that are easy to understand and capture the fundamental needs of the workflow.


Documenting process workflows is more than dreary work – it is a necessity for businesses with growth ambitions. It is the road-map to help teams navigate more efficiently through the peaks and valleys of a growing business.